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Establish if the debt counsellor is registered by obtaining his/her registration number and verify on https://www.ncr.org.za.
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Ask the company how their fees are paid. Fees for a Debt Counsellor is paid through a Payment Distribution Agency and not directly to the Debt Counsellor.
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Determine if the person you are dealing with is employed at the Debt Counselling company or whether he/she is an agent working on commission.
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Ensure that you advise everyone that you are dealing with that they should not place you under Debt Review until you have signed all the documents.
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Ask as many questions as you need to feel comfortable with both the Debt Counselling comapny and the debt counsellor.
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Ensure that you have an email address to receive monthly statements to monitor your payments.
